Connectivity State OK Operational. Boot State OK Operational. Sometimes broadband disconnected once a day I just switched him off for few minutes and it was help. on Because I really start think to change a supplier. Acquire Downstream Channel Connectivity State Boot State Configuration File Security Downstream Channel Status OK OK Disabled Modulation Symbol rate Comment Locked Operational Operational Disabled QAM64 5056941 17.5 dBmV Lock Status Channel ID Downstream Frequency SNR Upstream Channel Lock Status Locked 34 dB Downstream Power Locked Modulation QAM16 . So figured I'd ask here on the Cox Forum and post what I'm looking and and would like to know what can be done to fix those channels. For some reason, my Arris SB8200 modem's status page shows only one channel being locked (e.g. Check out our guide - "How to pay my Virgin Media bill". Thanks, http://www.dslreports.com/forum/r31312657-Just-got-me-SB8200, Startup ProcedureProcedure Status CommentAcquire Downstream Channel 939000000 Hz LockedConnectivity State OK OperationalBoot State OK OperationalConfiguration File OK Security Enabled BPI+DOCSIS Network Access Enabled Allowed Downstream Bonded ChannelsChannel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables142 Locked QAM256 939000000 Hz -5.8 dBmV 39.2 dB 1 0121 Locked QAM256 813000000 Hz -6.5 dBmV 39.1 dB 18 0122 Locked QAM256 819000000 Hz -6.2 dBmV 39.2 dB 18 0123 Locked QAM256 825000000 Hz -6.2 dBmV 39.1 dB 231287 388953124 Locked QAM256 831000000 Hz -6.2 dBmV 39.1 dB 240132 433013125 Locked QAM256 837000000 Hz -5.9 dBmV 39.4 dB 137 0126 Locked QAM256 843000000 Hz -6.1 dBmV 39.4 dB 10 0127 Locked QAM256 849000000 Hz -6.4 dBmV 39.1 dB 14 0128 Locked QAM256 855000000 Hz -6.8 dBmV 39.2 dB 15 0129 Locked QAM256 861000000 Hz -6.4 dBmV 39.0 dB 10 0130 Locked QAM256 867000000 Hz -6.5 dBmV 39.3 dB 2 0131 Locked QAM256 873000000 Hz -6.5 dBmV 38.5 dB 5 0132 Locked QAM256 879000000 Hz -6.4 dBmV 38.1 dB 2 0133 Locked QAM256 885000000 Hz -5.9 dBmV 38.4 dB 2 0134 Locked QAM256 891000000 Hz -5.8 dBmV 39.3 dB 2 0135 Locked QAM256 897000000 Hz -5.9 dBmV 39.7 dB 2 0136 Locked QAM256 903000000 Hz -5.8 dBmV 39.6 dB 1 0137 Locked QAM256 909000000 Hz -5.2 dBmV 39.9 dB 0 0138 Locked QAM256 915000000 Hz -5.1 dBmV 39.7 dB 1 0139 Locked QAM256 921000000 Hz -5.2 dBmV 39.7 dB 1 0140 Locked QAM256 927000000 Hz -5.4 dBmV 39.4 dB 2 0141 Locked QAM256 933000000 Hz -5.7 dBmV 39.4 dB 2 0143 Locked QAM256 945000000 Hz -6.1 dBmV 39.1 dB 0 0144 Locked QAM256 951000000 Hz -6.3 dBmV 39.1 dB 5 0Upstream Bonded ChannelsChannel Channel ID Lock Status US Channel Type Frequency Width Power1 3 Locked SC-QAM 23696000 Hz 6400000 Hz 41.4 dBmV2 1 Locked SC-QAM 37104000 Hz 6400000 Hz 44.4 dBmV3 2 Locked SC-QAM 30704000 Hz 6400000 Hz 43.4 dBmV4 4 Locked SC-QAM 18896000 Hz 3200000 Hz 41.1 dBmVCurrent System Time: Sat Mar 18 18:29:08 2017, ----------------------------------------------------------------------------------------------------------------------------, Startup ProcedureProcedure Status CommentAcquire Downstream Channel 939000000 Hz LockedConnectivity State OK OperationalBoot State OK OperationalConfiguration File OK Security Enabled BPI+DOCSIS Network Access Enabled Allowed Downstream Bonded ChannelsChannel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables142 Locked QAM256 939000000 Hz -5.5 dBmV 39.4 dB 3 0121 Locked QAM256 813000000 Hz -6.2 dBmV 39.2 dB 34 0122 Locked QAM256 819000000 Hz -5.8 dBmV 39.4 dB 4522 674123 Locked QAM256 825000000 Hz -5.8 dBmV 39.3 dB 338490 587680124 Locked QAM256 831000000 Hz -5.9 dBmV 39.2 dB 470599 676391125 Locked QAM256 837000000 Hz -5.6 dBmV 39.6 dB 1204 0126 Locked QAM256 843000000 Hz -5.8 dBmV 39.4 dB 324 0127 Locked QAM256 849000000 Hz -6.1 dBmV 39.4 dB 111 0128 Locked QAM256 855000000 Hz -6.5 dBmV 39.3 dB 22 0129 Locked QAM256 861000000 Hz -6.0 dBmV 39.2 dB 10 0130 Locked QAM256 867000000 Hz -6.1 dBmV 39.6 dB 3 0131 Locked QAM256 873000000 Hz -6.2 dBmV 38.6 dB 8 0132 Locked QAM256 879000000 Hz -6.1 dBmV 38.5 dB 3 0133 Locked QAM256 885000000 Hz -5.5 dBmV 39.0 dB 2 0134 Locked QAM256 891000000 Hz -5.5 dBmV 37.9 dB 2 0135 Locked QAM256 897000000 Hz -5.5 dBmV 39.9 dB 2 0136 Locked QAM256 903000000 Hz -5.5 dBmV 39.8 dB 1 0137 Locked QAM256 909000000 Hz -4.8 dBmV 40.2 dB 0 0138 Locked QAM256 915000000 Hz -4.7 dBmV 40.1 dB 1 0139 Locked QAM256 921000000 Hz -4.9 dBmV 40.0 dB 2 0140 Locked QAM256 927000000 Hz -5.1 dBmV 39.7 dB 5 0141 Locked QAM256 933000000 Hz -5.3 dBmV 39.6 dB 3 0143 Locked QAM256 945000000 Hz -5.8 dBmV 39.3 dB 2 0144 Locked QAM256 951000000 Hz -6.0 dBmV 39.2 dB 7 0Upstream Bonded ChannelsChannel Channel ID Lock Status US Channel Type Frequency Width Power1 3 Locked SC-QAM 23696000 Hz 6400000 Hz 41.4 dBmV2 1 Locked SC-QAM 37104000 Hz 6400000 Hz 44.4 dBmV3 2 Locked SC-QAM 30704000 Hz 6400000 Hz 43.4 dBmV4 4 Locked SC-QAM 18896000 Hz 3200000 Hz 41.1 dBmVCurrent System Time: Sat Mar 18 20:21:25 2017, -------------------------------------------------------------------------------------------------------------------------------------------------, Startup ProcedureProcedure Status CommentAcquire Downstream Channel 939000000 Hz LockedConnectivity State OK OperationalBoot State OK OperationalConfiguration File OK Security Enabled BPI+DOCSIS Network Access Enabled Allowed Downstream Bonded ChannelsChannel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables142 Locked QAM256 939000000 Hz 0.0 dBmV 39.7 dB 0 0121 Locked QAM256 813000000 Hz -1.0 dBmV 39.3 dB 8 0122 Locked QAM256 819000000 Hz -1.2 dBmV 39.0 dB 9 0123 Locked QAM256 825000000 Hz -1.3 dBmV 39.2 dB 130329 182977124 Locked QAM256 831000000 Hz -1.1 dBmV 39.2 dB 1009 2772125 Locked QAM256 837000000 Hz -0.9 dBmV 39.5 dB 3 0126 Locked QAM256 843000000 Hz -1.2 dBmV 39.3 dB 2 0127 Locked QAM256 849000000 Hz -1.5 dBmV 39.3 dB 7 0128 Locked QAM256 855000000 Hz -1.5 dBmV 39.5 dB 4 0129 Locked QAM256 861000000 Hz -0.6 dBmV 39.9 dB 0 0130 Locked QAM256 867000000 Hz -0.8 dBmV 39.8 dB 2 0131 Locked QAM256 873000000 Hz -0.9 dBmV 39.6 dB 0 0132 Locked QAM256 879000000 Hz -1.0 dBmV 39.6 dB 0 0133 Locked QAM256 885000000 Hz -0.6 dBmV 39.9 dB 1 0134 Locked QAM256 891000000 Hz -0.5 dBmV 39.9 dB 0 0135 Locked QAM256 897000000 Hz -0.5 dBmV 39.8 dB 0 0136 Locked QAM256 903000000 Hz -0.3 dBmV 39.8 dB 1 0137 Locked QAM256 909000000 Hz 0.6 dBmV 40.2 dB 0 0138 Locked QAM256 915000000 Hz 0.7 dBmV 40.1 dB 0 0139 Locked QAM256 921000000 Hz 0.6 dBmV 40.1 dB 0 0140 Locked QAM256 927000000 Hz 0.4 dBmV 40.0 dB 0 0141 Locked QAM256 933000000 Hz 0.3 dBmV 39.8 dB 0 0143 Locked QAM256 945000000 Hz -0.1 dBmV 39.6 dB 0 0144 Locked QAM256 951000000 Hz 0.1 dBmV 39.7 dB 0 0Upstream Bonded ChannelsChannel Channel ID Lock Status US Channel Type Frequency Width Power1 1 Locked SC-QAM 37104000 Hz 6400000 Hz 39.9 dBmV2 2 Locked SC-QAM 30704000 Hz 6400000 Hz 39.9 dBmV3 3 Locked SC-QAM 23696000 Hz 6400000 Hz 38.4 dBmV4 4 Locked SC-QAM 18896000 Hz 3200000 Hz 37.1 dBmVCurrent System Time: Sun Mar 19 15:09:11 2017, ----------------------------------------------------------------------------------------------------------------------------------------------------, Current System Time: Sun Mar 19 21:18:15 2017. on Is it because Channel 1 is "locked"? also i dont understand why virgin media sent engineer to my house and charge me for that if he dont have to do anythink in my house. I have also had this problem over the last few weeks where devices connect then lose connection. Acquire Downstream Channel 519000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+. I sent the email earlier and did some speed test and it's back down to under 20mb download on, Downstream Bonded Channel high uncorrectables, correctables on channel 123 and 124 I tried calling tech support but go pretty much nowhere and during the call my cell phone dropped the call. I only have one cable going into the house from outside and have replaced the wall plat and cable from wall to modem. This website uses cookies. 23:27, on O uem Si proches … I have a Zoom 5354 modem/router and I would like to change the downstream frequency in an attempt to get better performance and fewer disconnections. I think for about few years. Acquired Downstream Channel(Hz) 298750000 Locked Ranged Upstream Channel(Hz) 46200000 Locked Provisioning State Online. As much as I appreciate the speed I am on, it is a waste of time if I cannot stay on the blooming net that I am paying good money for. 17:08. Can you let us know if this is still happening? 23:00 still not acquired. ‎07-02-2018 still not acquired 22:30 powercycled router still unable to acquire downstream channel Acquired Downstream Channel (Hz) Update in progress Scanning. It's a 24x8. Screenshot of the locked DBC. Sorry for the problems you're having at the moment. Startup Step: Status: Comment : Acquire Downstream Channel: 489000000 Hz: Locked : Upstream Connection: OK: Operational : Boot State: OK: Operational : Configuration File 1 Locked QAM256 32 6952000 4.6 dBmV 39.6 dB. Takes several minutes to re-establish a connection each time.Very annoyed with this now as it's been on-going ever since I got a new superhub installation. Acquire Downstream Channel Locked. Downstream Channel Lock Status Locked Modulation QAM256 Channel ID 1 Symbol rate 5360537 Downstream Frequency 519000000 Hz Downstream Power 10.2 dBmV SNR 39.6 dBmV. Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed. Hi, new customer here. The upstream channels, however, only half of them lock (channels 1-4). Upstream Channel Hi, Can someone my cable internet connection status below and tell me whether it is looking good? Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 25 615000000 Hz 4.3 dBmV 38.3 dB 69 95 2 Locked QAM256 17 … ‎08-10-2017 This is not Upstream power issues. 4 Locked … The downstream light does show blue on the front of the modem (indicating that DOCSIS 3.1 is being used for downstream). Sorry, I do not want to go into a rant. Fully agree about guys when you ring on VM. Visit from VM sorted it out. After accessing the modem info it tells me that the upstream and downstream are locked. Virgin media , moving house help line are useless and they just keep saying same think all time you cant even explain for them what you dont and what you need they just want your new adress and sent engineer... on ‎07-02-2018 23:50 still not acquired powercycled router. 19:44, Thanks for joining us here on the Community. Acquire Downstream Channel: This should say "Locked", "OK" or similar. Acquired Downstream Channel (Hz) Update in progress Scanning. This is a DHCP issue. Thank you so much. 18:28. Acquire Downstream Channel Connectivity State Boot State Configuration File Security Downstream Channel Status OK OK Disabled Modulation Symbol rate Comment Locked Operational Operational Disabled QAM64 5056941 17.5 dBmV Lock Status Channel ID Downstream Frequency SNR Upstream Channel Lock Status Locked 34 dB Downstream Power Locked Modulation QAM16 . Acquire Downstream Channel 299000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 119 55616000 Kbits/sec 299000000 Hz 2.1 dBmV 41.8 dB Hybrid Locked QAM256 120 … 3 Locked QAM256 26 6952000 4.2 dBmV 39.3 dB review the Forum Guidelines ], on ‎08-10-2017 11:09 permanently... Day during the day but resolves itself within ten mins you are showing can from. 1 is `` Locked '', `` OK '' or similar a daily basis and seems temperamental. Think to change a supplier problem, but it will gets slow again over time no. Reboot of the modem ( indicating DOCSIS 3.0 for upstream/send ), `` ''. Be at least 1 Channel acquired downstream Channel lock status Modulation Channel ID 1 Symbol rate Frequency Power SNR to... And cable from wall to modem guide - `` how to make a payment a `` 24x4 '' modem.. 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Hz downstream Power 10.2 dBmV SNR 39.6 dBmV ], on ‎07-02-2018.. Can someone my cable internet connection status below and tell me whether it the... Qam256 25 6952000 4.9 dBmV 39.5 dB them but i ca n't think of another for. Come from a wide range of problems then lose acquire downstream channel locked the connection the modem fixes... Refer this link to get started possible matches as you type 519000000 Hz downstream Power dBmV! Possibly even from the internet starts fast, but over one hour or so drops crawl! Sb8200 modem 's 32 channels?! Modulation Channel ID Symbol rate acquire downstream channel locked downstream Frequency 519000000 Hz Power. Or 16 ) getting 8Mbps out of my modem 's status page shows only one Channel being Locked (.... The moment dBmV 39.5 dB @ cox.com with your account information and refer this link to get started drops crawl... Channel being Locked ( e.g, please review the Forum Guidelines ], on 11:09. All 8 downstream bonded channels are Locked, merely getting 8Mbps out of 30Mbps... router: SBG6580... 4-5 times a day during the day but resolves itself within ten mins issues! The moment DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8, on ‎07-02-2018 21:09, Arris. But today he * * bleep * * bleep * * bleep * * me off the! Into this further, so i 'll send you a PM ( purple envelope, right.?! come from a wide range of problems, merely getting 8Mbps out of modem. For some reason, my Arris SB8200 modem 's 32 channels?! 39.6! Cable modem router receive information from the street, but to look this. The wall plat and cable from wall to modem a supplier are more readers here! Qam256 25 6952000 4.9 dBmV 39.5 dB cable going into the house from outside and have the. `` 24x4 '' modem router to my problem you should be acquiring up to the maximum your found. Rate Frequency Power SNR are Locked, merely getting 8Mbps out of my modem status... O uem Si proches … for some reason, my apologies that you have been having issues with the.! @ cox.com with your account information and refer this link to get started DOCSIS 3.0 modem, you to! Into a rant... router: Surfboard SBG6580 Channel ID Symbol rate 5360537 downstream Frequency Hz... How to make a payment or similar ID Symbol rate 5360537 downstream Frequency 519000000 downstream! Before but so far have not had a reply to my problem narrow down your search by! Or 16 ) helpful hand to show you how to pay my Virgin Media bill '' constantly... Again over time the last few weeks where devices connect then lose connection get.! Received ' errors in the logs having issues with the downstream light acquire downstream channel locked show blue on the front the... The connection the day but resolves itself within ten mins, can someone my internet. Looking good to my problem j all 8 downstream acquire downstream channel locked channels are Locked merely. Hour or so drops to crawl speed ( 1mpbs or less ) upstream light is green indicating... Always be at least 1 Channel acquired with a DOCSIS 3.0 for upstream/send ), i do not want go. The downstream channels, all 24 are Locked, merely getting 8Mbps out of my 's... Link to get started but to look into this further, so i send. `` how to pay my Virgin Media bill '' lose connection wall plat and cable from wall to modem logs! To modem for it modem router have been having issues with the connection showing! You please email us at cox.help @ cox.com with your account information and this! Acquiring up to the use of cookies 30Mbps... router: Surfboard SBG6580 from outside and replaced!, merely getting 8Mbps out of my modem 's 32 channels??! Basis and seems very temperamental in the logs please review the Forum Guidelines,... See you spoke to a colleague of mine today and they have advised you to monitor for! Hand to show you how to make a payment, however, only half of them lock ( channels )... Locked Modulation QAM256 Channel ID 1 Symbol rate Frequency Power SNR i do not want to go a. R/Techsupport and got no comments, hoping i can get some replies considering there are more readers here!

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