of gaining and sustaining a competitive advantage. A theory that states that the most important aspect in leadership is the follower's expectation that a task can be accomplished and that it will lead to rewards. Balanced Scorecard used for Operational Control, Balanced Scorecard used for Strategic Management, Client Feedback – Tangible and Intangible benefits. It allows managers to translate a firm's vision into measureable operational goals. Finally, successful performance of internal key processes is much dependent on the learning and growth perspective i.e. Balances Score Card is an approach which seeks to provide a balanced and comprehensive framework for judging an organization’s performance from perspective like financial perspective, customer perspective, business and production process perspective and learning and growth perspective; so as to assist management in controlling the organization in a modern and unique way. Which of the following is an advantage of the balanced-scorecard? Globalization has led to a host of new competitors on the global stage. It provides more pay to all employees in the organization. This is in contrast to the traditional balanced scorecard approach, where measures are to be in alignment with strategies that often have a wording that is hard to get one’s arm around. financial, customer, business and internal processes and learning and growth. C. It increases the pay for all employees in the organization regardless of their performances. Privacy Policy 8. A theory of leadership that explained leadership by examining the traits and characteristics of reowned leaders of human history. 3. Having balanced scorecard measures that drive performance are important characteristics of a successful business, as described in the following linked Internet-published PDF article. Not only does the balanced scorecard combine the advantages of different incentive-pay plans, it helps employees understand the organization's goals. Get step-by-step explanations, verified by experts. We also have recommendations for books and articles on the subject and links to other useful websites. a. By communicating the balanced scorecard to employees, the organization shows employees information about what its goals are and what it expects employees to accomplish. It indicates whether and to what extent the company is meeting the expectations of customers. Having balanced scorecard measures that drive performance are important characteristics of a successful business, as described in the following linked Internet-published PDF article. Which of the following is NOT one of the four perspectives measured in the balanced scorecard approach to control?

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