I have never had such bad service. "I would highly recommend. They do have an automated troubleshooting tool if you are having issues with your Internet. Als u deze melding blijft zien, Please join the Facebook group so that we can collectively track the quality of Ziply services after the takeover from Frontier: https://www.facebook.com/groups/660782****32828 Never had any issues with Frontier, but now seeing the quality going down :(. Took nearly an hour, but I got most of my Digital Services back. What happened? Review #2223501 is a subjective opinion of poster. Fed up with the service I was receiving, I called and was told I was being credited for the first two months of service since I didn't even have working internet during that time and I spent so much time and energy on the phone and in person trying to make it work. om ons te laten weten dat uw probleem zich nog steeds voordoet. Any other shady business practice is they raised my rates saying I was using their router which I'm not and never have used. UNBELIVEABLE! Signed up with Ziply 2 weeks ago. unfortunately when canceling we lost over 2k in movies that we had purchased through Frontiers on demand. We’re taking extra steps to keep you and our hard-working employees healthy and safe during this pandemic. FYI, zippy just told me that their service picks between the two bands 5g and 2.4 and it only guarantees one band or the other is working. They have an email contact form but won't answer any questions or resolve any problems through email ("privacy") so you have to call. Unlike some folks, I have been working from home for years, and with so many people transitioning, I noticed a massive dip in bandwidth. When you sign up you have the option to select the Ziply WiFi modem/router device for an additional $10 per month or to use your own device. Following the acquisition, Ziply inherited around 500,000 customers and an employee count of approximately 1,000. We have been without derive since yesterday. Ziply Fiber is committed to keeping you connected so you can work, learn, relax, and play during these tough times. Help ons de veiligheid van Glassdoor te verzekeren, door te bevestigen dat u 1.52 out of 5 stars. I call every week and talk to the 1st level responder, and then the 2nd level responder (supervisor). The pricing is very clear for new customers signing up and for the first 12 months of service. You also get the option to add home phone service for $10 per month. I called back. In the metro areas, they had mostly kept up with fiber greenfields. It is a subsidiary of WaveDivision Capital LLC, a private investment company with former executives from telecom giants such as AT&T, Centurylink and Wave Broadband. Internet-Netzwerk angemeldet ist, festgestellt. Check our FAQ, For more information about PissedConsumer check out our Review #2192328 is a subjective opinion of poster. HORRIBLE Customer Service - Ziply People cannot help you, Unsatisfactory handling of cancelled account - Unsuccessful attempts to cancel a service that was already cancelled. No communication, nobody knows. Talked to "Sarah" who found the issue. He said we could easily wire the rest of it ourselves since they no longer go into crawl spaces. You can add on unlimited home phone service to your home Internet service for an additional $10 per month. I sent it back using the UPS label they provided. July 24, 2020. Talked to "Sarah" who found the issue. She re-provisioned it but said the change could not go through for about a week (not sure why, she said "that's the earliest date." Additional services available to home users include the Ziply Password Manager and Ziply Device Safety plans. I dropped my TV service back in May right after the Ziply change and upgraded from 50 to 100 MB. Our internet hasn't been working for two days, not that it ever really works. Do NOT try to deal with their service. Dealing with this company has been a true nightmare! No call backs- no return calls, Failure to keep promises and fix their own errors, If you wish that your prior post be removed, submit a notarized letter, No follow through with requests for cancellation 4 times, Broken promises with no willingness to resolve, Reliable and the service technicians are fantastic, Worst billing customer support i have ever encountered, Computers make their csr decisions and not way to override. que vous êtes une vraie personne. Frontier FIOS at two different houses and always had the advertised speed I was paying for hardwired or wireless. saying they were working on it again, and I thought oh no! uns für die Unannehmlichkeiten. Warning!We were fine until zipley fiber took over for frontier. Wir entschuldigen Interview. The algorithm is subject to change in future. Use the tabs below to navigate to reviews and Q&A sections. It's now 7 days with no internet. They just keep charging too much.. I was looking for a comfortable home in the pnw. They also have a support wizard tool to help you troubleshoot issues with any of your services. Use the form below to add your comments/thoughts and to interact with us. They sent me a box to ship back the set top boxes and old router. I rarely dislike things but oh trust me. No data caps, very fast uploads, good prices, and very negotiable. If you opt out of those options it will add another $6 per month to your bill ($3 per option). Customer service is another metter. I verified it was delivered using UPS tracking (received May 27). AFTER I WAS PROMISED I WOULDNT HAVE TO PAY. Review of Ziply Fiber, broadband news, information and community Dealing with this company has been a true nightmare! William Scudder on Review #2230875 is a subjective opinion of poster. Customer service is another metter. I'm doing a fraud investigation into the credit card charge they won't refund since I never authorized anything. I hate them with a passion. Save your money. Call to tech support and they claim they don't guarantee what goes out over the wire. Without any advance communication, the representative placed an upgrade order for our internet to lower the bill so we agreed to do this. A recruiter named Megha contacted me, scheduled a time, missed the call, and I had to message to reschedule. Rights Reserved, You Are About to Contact PissedConsumer.com. Review of Ziply Fiber, broadband news, information and community My service was never restored and I am now looking for a different provider for my Internet service. On the other issue (equipment) she would have to escalate it and to check back later. They paid for some of their positive reviewsLiterally the worst internet provider everI canceled with them a few weeks after they went from frontier to ziply.I canceled months ago and they still send me bills that they want me to pay for not having their services.They took of their ziply locations off google maps because of how many negative reviews they were receiving. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. SHAME ON YOU ZIPLY. I was hoping that when Ziply took over they would launch with new products and a competitive new rate, However Comcast timed new offerings at the same time that Ziply was launching. Nous avons reçu des activités suspectes venant de quelqu’un utilisant votre Customer reviews are an essential part of our mission to make choosing a broadband provider easy. You can also select to use your own device. They're located in the Fred Meyer complex, so the location is super convenient. Customer service is available via phone if needed. WHO IS THE CEO! Standard pricing applies after the first 12 months but it is unclear what that is currently. I have been trying to get a billing dispute resolved for over 6 months. Also all the clothing adds that come from China , you cant return their Merchantise , I think we are paying to much for what we getting , looking at other Providers right now .NO. Ziply  has no option for you to logon and stream movies through another device. 101 other reviews that are not currently recommended. FIRE THEM ! I had my own router from previously using WaveG in an old apartment, so I set up a self-installation and a technician visit to get the service connected to my condo. Part of this was due to the third party that Ziply contracted to install the phone line. Will someone at ziply that knows what they're doing finally fix my account and give me the refund I'm owed? to let us know you're having trouble. Disclaimer: The ratings and comments displayed in each review on this page are solely those of the person submitting the review and are not in any way endorsed by WhichVoIP.com. More information is available on our Customer Review Policy page. The most recent operator also promised to ask about removing the $9.99 cancellation fee as a convenience. Possibly the worst company I have dealt with in my life. I called back and a new agent had similar issues disconnecting my service. DO NOT USE ZIPLEY FIBER for business in the NW! Expect us to talk with you about our safety commitments when we arrive to install or maintain your service. They don't offer ways to upload a voice file to their voicemails! No immediate apologies...nothing!Great start Ziply to try to build a name for yourself and earn your customers' reference as you are just about to lose one today. I had to take a coworker's computer in to get it checked out because it has been running really…", -Home Security Systems -Commercial Security Systems -Security Camera Systems: Residential/Commercial -Fire Alarm Systems: Residential/Commercial -Intercom Systems: Residential/Commercial -Custom Wiring - New Construction Pre-Wiring…, Yelp users haven’t asked any questions yet about. All comments will be moderated by WhichVoIP.com before going live. They claim that a contract was on the account until March 2021. I called tech support (Cody) who again passed the buck to billing. You can protect up to 10 devices with their privacy tools. Save and go Voip! I switched to Ziply 2 months ago due to major bandwidth issues with Comcast. This process took over half an hour, and at the end had only promises. A free inside look at company reviews and salaries posted anonymously by employees. If I could get another service provider out here I would but they are the only company that comes to my house. Each call goes the same way, my account is pulled up, my attempt to cancel service on August 5th is noted on my file, and a promise to remove the charges for service between August 21st and September 20th. A free inside look at company reviews and salaries posted anonymously by employees. Yelp users haven’t asked any questions yet about ziply fiber. Ziply is fairly responsive and they are running glass but. All departments are incompetent on so many levels. After 4 service calls and 5 weeks of spending every day off I had waiting for ziply to keep coming and fixing it I finally had working internet.

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